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Most content on CONEX plays automatically. You should be able to view live streams and recorded videos without installing any additional software or doing anything special. If you are experiencing any issues watching content on CONEX, please read the problems and solutions below.

Try Watching At A Lower Quality

Many streams are now available in multiple bitrates. CONEX allows for multiple bitrate broadcasting. If you are watching on mobile the bitrate will adjust automatically. If you are watching on a laptop / desktop computer, you can manually adjust the bitrate you are watching.

(1) Hover over the player

(2) Click on the text that says Best, 720, 480, 360 or 240

(3) Select 240 and try watching on that. You may notice a lower quality video image, but the stream should be easier for your bandwidth and CPU to playback smoothly. If it is smooth at 240, you can try the next step up and so on.

Update Browser

We recommend viewing CONEX streams on an up-to-date version of Firefox or Chrome. Get the latest version of Firefox or Chrome. One benefit of Chrome is that it already has Adobe Flash installed by default. If you need to use Internet Explorer and are having issues there are further Internet Explorer specific troubleshooting steps available from Microsoft.

Install & Update Adobe Flash

Goto Adobe to make sure that you have an up to date version of Adobe Flash Player installed. Do this on the same computer and browser that you are trying to watch CONEX on.

Check Internet Connection & Bandwidth

You can only watch a CONEX stream if you have a consistent internet connection. Shared wi-fi networks, like what you might find at a coffee shop, are often too unreliable to view a CONEX live stream without interruption. We recommend viewing on the best possible connection you can find.

You can run a speed test to determine your download speed. It can be helpful to run the test several times to see if you are getting consistent download speeds. To view an 720/HD CONEX stream, you need download speeds around 1.5-2Mbps.

When possible, plugging in via an ethernet cable can help you avoid the possibility of an inconsistent wireless connection.

Check Computer Resources

A possible cause of choppiness or pausing playback is insufficient CPU resources. Older computer’s graphics cards may have a difficult time encoding and decoding live and recorded video. We recommend shutting down all other applications and browser tabs / windows while broadcasting and viewing if you are experiencing playback problems.

Watching a CONEX broadcast can be fairly CPU intensive, especially the HD content. It is best to have a dual core system that is less than two years old that has a discrete (non-integrated) graphics card. Intel Core i3, i5 or i7 CPUs or the AMD equivalent are preferred. Netbooks or low power systems should be avoided. You can check the CPU load in the Task Manager (Windows) or Activity Monitor (Mac OS).

Blocked Content Check

Sometimes content is blocked. Particularly if you are watching at a school or in a corporate environment, it is possible that a firewall or content filter is blocking CONEX content. If you see a black screen instead of the live video stream, this is one of the possible causes. If you have any ad-blockers installed, disable those in your browser.

Mobile Viewing

Most streams on CONEX are available for viewing on iOS and Android devices. The following tips are recommended for mobile viewing:

  • Do not use private browsing mode on Safari on iOS
  • Use Wi-Fi rather than 3G or 4G connection whenever possible

All other support inquiries can be sent to: